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BUSINESS
COMMUNICATION
1. _is an essential function of Business
Organizations:
b.
Communication
2. Physiological Barriers
of listening are:
a.Hearing impairment
3. Which presentation tend to make
you speak more quickly than usual:
b.
Oral
4. What is the
main
function of Business Communication:
a. Sincerity
b. Positive language
c. Persuasion
d.
Ethical standard
5. The responsibilities of the office
manager in a firm that produces electronics spares
is:
a.
Everything in the office runs efficiently
b. Furniture and
other equipment in
the
office is adequate
c. Processing all the incoming official mail and responding to some
d. All of the
above
6. Labov’s
Storytelling Model based on:
a. Communication through
speech b. Language learning
c. Group Discussions
d. None of
the above
7. Diagonal Communication is basically the:
a. Communication across boundaries
b. Communication between the
CEO and the managers
c. Communication through
body
language
d. Communication within a department
8. How to make Oral Communication Effective?
a. By Clarity
b. By Brevity
c. By Right words
d. All of the
above
9. Direct Eye contact of more than 10 seconds can
create:
a. Discomfort & Anxiety
b. Emotional relationship between
listeners and speakers
c. Excitement
d. None
of the above
10. Encoding means:
a. Transmission b.
Perception
c. Ideation
d. None
of the above
Part Two:
1. Define
Communication. How can you
classify Communication
2. Explain ‘Space
Language’.
3. Differentiate
between good listeners
and bad listeners.
4. What are the different types of Business Reports?
5. What is Synopsis?
1. What should Mr.
Sharma have
done to avoid the
misunderstanding?
2. Discuss the
main
features
involved
in this
case.
1. Suppose
you are working as an operator in a
call centre
in India and
receiving calls from
Americans and Londoners. How would you
handle
such
calls?
2. Do
you agree with the
view such abusive happenings
on the telephone do not have
any impact on business?
1. What is meant by Communication Barriers? How and why do they occur? What can be done to overcome the
Barriers to
Communication?
2. Define
and explain the
term Negotiation and also briefly explain the phases
of
Negotiation.
Inventory
Management
1. …………………….
is
IT tool used for automation
data capture.
2. Stockout Level is also
called the
a. Red
Zone
b. Amber Zone
c. Both
(a) &
(b)
d. None of the above
3. When classified on the basis of time period, they are
a. Supply forecast
b. Price forecast
c. Demand forecast d.
None of the above
4. The Delphi Method was developed by the Rand
Corporation in the
a. 1980
b. 1970
c. 1950
d. None of the above
5. The BOM file is also called the a. Product Structure File
b. Product Tree
c. Both (a) & (b)
d. None of the above
6. What is the meaning of “Doller Days”.
a. Making money with in area
b. Management of the value of inventory and time with in area
c. Inventory control
d. Management of time
7. Weeks of supply = ……………………………………………..
8. Fastest and
Expensive mode of Transport.
a. Air
b. Rail
c. Water
d. Pipeline
9. ERP systems were developed
in
|
a.
|
1998
|
|
b.
|
1990
|
|
c.
|
1980
|
|
d.
|
1987
|
10. The ABC analysis is also called the ………………………………
Part Two:
1. What is “Dependent Demand”?
2. Write short note on “Simulation Models”.
3. What is “Time Phasing”.
4. Write short note on “Statistical Techniques of Forecasting”.
1. Keeping in
mind
the objectives,
do
you think
the company
should
go in
for a highly integrated system? Support your answer with
reasons.
2. Discuss the relevant inventory management strategies for the company.
1. What arguments are there in favour of a formal salvage program at Advanced Management
University?
2. What arguments would be expected against the program?
3. What organisational structure should Julie Joy install?
4. Develop a salvage program for Advanced Management University.
1. At Ford
Motor company, every car or truck
model has
its own internal website to
track design, production, quality control and delivery processes. Suppliers and customers also have access
to
the site, and all concerned are expected to provide full supply chain information. How do
you think this would affect the life of the middle manager?
2. Give example of some typical case where inventory management based on
unscientific method could go
wrong.
Material Management
1. Season Index =
a. =Period average demand /
deseasonalized
demand
b. =deseasonalized demand
/ period average demand
c. =Period average demand /
average demand for all periods
d. = average demand
for
all periods / period average demand
2. Poke-yoke was first introduce by
a. Edger Schein of America
b. Lawrence D. Miles of U.S.A
c. Shigeo
Shingo
of Japan
d. None of the above
3. Utilization is the consolidation
of
several units into large units, called
a. Units loads
b. Unit system c. Unit wait
d. None of the above
4. Mean Absolute Deviation
a. = sum of forecast error / number of observations
b. = algebraic sum of forecast errors / number of observations
c. = sum of absolute deviations
/ number of observations
d. None of the above
5. How
many variations of network used a. One
b. Three c. Two
d. None of the above
6. Housing starts and gasoline consumption are called
a. Economic indicators
b. Nonleading indicator
c. Leading indicator
d. None of the above
7. The capability of manufacturing to produce goods and services is called
a. Capacity
b. Priority
c. Strategy
d. Production
8. APICS
stands for
a. The American
Property and Investment Control Society b.
The American
Production
and Inventory Control Society
c. The America Product and
Inventory Control Society
d. None of the above
9. The bill provides a list of the parts needed to make or assemble a product is
a. Planning
b. Manufacturing
c. Product definition d.
None of the above
10. Which
file contains a record for each part manufactured
a. The routing file
b. The product structure file c. Item master file
d. Work center master file
Part Two:
1. Write a note on “ERP” (Enterprise Resource Planning).
2. What do you
understand by ‘Operation Overloading’?
3. What is “Two –Bin
System”.
4. Explain the “Just in time” philosophy.
4. An order for 100 of a product is processed on operations A and operations B. the setup time on A is 50 minutes, and the run time per piece is 9 minutes.
The
setup time on B is 30 minutes, and the run time is 6 minutes per piece. It takes 20 minutes to move a lot between A and
B.
since this is a
rush order, it is given top priority (president’s edict) and is run as soon as it arrives at either
workstation.
It is decided to overlap the two operations and to split the lot of 100 into two lots of 60 and 40.
When
the first lot is finished on operation A,
it
is moved to operation B
where it is set up and run.
Meanwhile, operation A completes the balance of the 100 units (40) and sends the units over to
operation B. These 40 units should arrive as operation B is completing the first batch of 60; thus,
operation
B can
continue without interruption until all 100 are completed.
a. Calculate the total manufacturing lead time for operation A and
for
B without overlapping.
b. Calculate the manufacturing lead time if the operations are overlapped. How much time is saved?
1. Suppose a manufacturer makes wagons composed of a box body,
a handle assembly, and
two
wheel assemblies.
Demand for the wagons is 500
a week. The wheel assembly capacity is 1200 sets a week, the handle assembly capacity is 450 a week, and
final assembly can
produce 550
wagons a week.
a. What is the capacity of the factory?
b. What limits the throughput of the factory?
c. How many wheel assemblies should
be
made each week?
d. What is the utilization of the wheel assembly operation?
e. What happens if the wheel assembly utilization is increased to 100?
2. If the annual cost of goods sold is $12
million
and
the average inventory is $2.5
million:
a. What is the inventory turns ratio?
b. What would be the reduction in
average inventory if, through better materials management,
inventory turns were increased
to 10 times per year?
c. If the cost of carrying inventory is 20% of the average inventory,
what is the annual savings?
3. Suppose management stated that it could tolerate only one stock out per year for a specific item.
For this particular item, the annual demand is
52,000 units, it is ordered in quantities of 2600, and
the
standard
deviation of demand
during the lead time is 100
units. The lead
time is one week.
Calculate:
a. Number of orders per year.
b. Service level.
c. Safety stock.
d. Order point.
4. Delivery of goods from a supplier is in transit for ten days. If the annual demand
is
4200 units, what is the average annual inventory in transit?
