BUSINESS COMMUNICATION 1. _is an essential function of Business Organizations: b. Communication 2. Physiological Barriers of listening are: a.Hearing impairment 3. Which presentation tend to make you speak more quickly than usual: b. Oral 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions d. None of the above 7. Diagonal Communication is basically the: a. Communication across boundaries b. Communication between the CEO and the managers c. Communication through body language d. Communication within a department 8. How to make Oral Communication Effective? a. By Clarity b. By Brevity c. By Right words d. All of the above 9. Direct Eye contact of more than 10 seconds can create: a. Discomfort & Anxiety b. Emotional relationship between listeners and speakers c. Excitement d. None of the above 10. Encoding means: a. Transmission b. Perception c. Ideation d. None of the above Part Two: 1. Define Communication. How can you classify Communication 2. Explain ‘Space Language’. 3. Differentiate between good listeners and bad listeners. 4. What are the different types of Business Reports? 5. What is Synopsis? 1. What should Mr. Sharma have done to avoid the misunderstanding? 2. Discuss the main features involved in this case. 1. Suppose you are working as an operator in a call centre in India and receiving calls from Americans and Londoners. How would you handle such calls? 2. Do you agree with the view such abusive happenings on the telephone do not have any impact on business? 1. What is meant by Communication Barriers? How and why do they occur? What can be done to overcome the Barriers to Communication? 2. Define and explain the term Negotiation and also briefly explain the phases of Negotiation. Inventory Management 1. ……………………. is IT tool used for automation data capture. 2. Stockout Level is also called the a. Red Zone b. Amber Zone c. Both (a) & (b) d. None of the above 3. When classified on the basis of time period, they are a. Supply forecast b. Price forecast c. Demand forecast d. None of the above 4. The Delphi Method was developed by the Rand Corporation in the a. 1980 b. 1970 c. 1950 d. None of the above 5. The BOM file is also called the a. Product Structure File b. Product Tree c. Both (a) & (b) d. None of the above 6. What is the meaning of “Doller Days”. a. Making money with in area b. Management of the value of inventory and time with in area c. Inventory control d. Management of time 7. Weeks of supply = …………………………………………….. 8. Fastest and Expensive mode of Transport. a. Air b. Rail c. Water d. Pipeline 9. ERP systems were developed in a. 1998 b. 1990 c. 1980 d. 1987 10. The ABC analysis is also called the ……………………………… Part Two: 1. What is “Dependent Demand”? 2. Write short note on “Simulation Models”. 3. What is “Time Phasing”. 4. Write short note on “Statistical Techniques of Forecasting”. 1. Keeping in mind the objectives, do you think the company should go in for a highly integrated system? Support your answer with reasons. 2. Discuss the relevant inventory management strategies for the company. 1. What arguments are there in favour of a formal salvage program at Advanced Management University? 2. What arguments would be expected against the program? 3. What organisational structure should Julie Joy install? 4. Develop a salvage program for Advanced Management University. 1. At Ford Motor company, every car or truck model has its own internal website to track design, production, quality control and delivery processes. Suppliers and customers also have access to the site, and all concerned are expected to provide full supply chain information. How do you think this would affect the life of the middle manager? 2. Give example of some typical case where inventory management based on unscientific method could go wrong. Material Management 1. Season Index = a. =Period average demand / deseasonalized demand b. =deseasonalized demand / period average demand c. =Period average demand / average demand for all periods d. = average demand for all periods / period average demand 2. Poke-yoke was first introduce by a. Edger Schein of America b. Lawrence D. Miles of U.S.A c. Shigeo Shingo of Japan d. None of the above 3. Utilization is the consolidation of several units into large units, called a. Units loads b. Unit system c. Unit wait d. None of the above 4. Mean Absolute Deviation a. = sum of forecast error / number of observations b. = algebraic sum of forecast errors / number of observations c. = sum of absolute deviations / number of observations d. None of the above 5. How many variations of network used a. One b. Three c. Two d. None of the above 6. Housing starts and gasoline consumption are called a. Economic indicators b. Nonleading indicator c. Leading indicator d. None of the above 7. The capability of manufacturing to produce goods and services is called a. Capacity b. Priority c. Strategy d. Production 8. APICS stands for a. The American Property and Investment Control Society b. The American Production and Inventory Control Society c. The America Product and Inventory Control Society d. None of the above 9. The bill provides a list of the parts needed to make or assemble a product is a. Planning b. Manufacturing c. Product definition d. None of the above 10. Which file contains a record for each part manufactured a. The routing file b. The product structure file c. Item master file d. Work center master file Part Two: 1. Write a note on “ERP” (Enterprise Resource Planning). 2. What do you understand by ‘Operation Overloading’? 3. What is “Two –Bin System”. 4. Explain the “Just in time” philosophy. 1. Calculate the available to promise (ATP) using the following data. There are 100 units on hand. Week 1 2 3 4 5 6 Customer Orders 70 70 20 40 10 MPS 100 100 100 ATP 2. Given the following data, can an order for 30 more units delivery in week 5 be accepted? If not, what do you suggest can be done? Week 1 2 3 4 Forecast 80 80 80 70 Customer Orders 100 90 50 40 Projected Available Balance 140 MPS 3. Given the following parents and components, construct a product tree. Figures in parentheses show the quantities per item. How many Gs are needed to make one A? Parent A B C E Component B(2) E(2) G(2) G(4) C(4) F(1) F(3) D(4) H(2) 4. An order for 100 of a product is processed on operations A and operations B. the setup time on A is 50 minutes, and the run time per piece is 9 minutes. The setup time on B is 30 minutes, and the run time is 6 minutes per piece. It takes 20 minutes to move a lot between A and B. since this is a rush order, it is given top priority (president’s edict) and is run as soon as it arrives at either workstation. It is decided to overlap the two operations and to split the lot of 100 into two lots of 60 and 40. When the first lot is finished on operation A, it is moved to operation B where it is set up and run. Meanwhile, operation A completes the balance of the 100 units (40) and sends the units over to operation B. These 40 units should arrive as operation B is completing the first batch of 60; thus, operation B can continue without interruption until all 100 are completed. a. Calculate the total manufacturing lead time for operation A and for B without overlapping. b. Calculate the manufacturing lead time if the operations are overlapped. How much time is saved? 1. Suppose a manufacturer makes wagons composed of a box body, a handle assembly, and two wheel assemblies. Demand for the wagons is 500 a week. The wheel assembly capacity is 1200 sets a week, the handle assembly capacity is 450 a week, and final assembly can produce 550 wagons a week. a. What is the capacity of the factory? b. What limits the throughput of the factory? c. How many wheel assemblies should be made each week? d. What is the utilization of the wheel assembly operation? e. What happens if the wheel assembly utilization is increased to 100? 2. If the annual cost of goods sold is $12 million and the average inventory is $2.5 million: a. What is the inventory turns ratio? b. What would be the reduction in average inventory if, through better materials management, inventory turns were increased to 10 times per year? c. If the cost of carrying inventory is 20% of the average inventory, what is the annual savings? 3. Suppose management stated that it could tolerate only one stock out per year for a specific item. For this particular item, the annual demand is 52,000 units, it is ordered in quantities of 2600, and the standard deviation of demand during the lead time is 100 units. The lead time is one week. Calculate: a. Number of orders per year. b. Service level. c. Safety stock. d. Order point. 4. Delivery of goods from a supplier is in transit for ten days. If the annual demand is 4200 units, what is the average annual inventory in transit?

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BUSINESS COMMUNICATION

1.                      _is an essential function of Business Organizations:

b. Communication

2.   Physiological Barriers of listening are:

a.Hearing impairment

3.   Which presentation tend to make you speak more quickly than usual:

b.  Oral

4.    What is the main function of Business Communication:

a.  Sincerity

b.  Positive language c.  Persuasion

d.  Ethical standard

5.   The responsibilities of the office manager in a firm that produces electronics spares is:

a.  Everything in the office runs efficiently

b.  Furniture and other equipment in the office is adequate

c.  Processing all the incoming official mail and responding to some d.  All of the above

6.   Labov’s Storytelling Model based on:

a.    Communication through speech b.    Language learning

c.    Group Discussions

d.    None of the above

7.   Diagonal  Communication is basically the:

a.   Communication across boundaries

b.   Communication between the CEO and the managers c.   Communication through body language

d.   Communication within a department

8.    How to make Oral Communication Effective?

a.   By Clarity b.   By Brevity

c.   By Right words

d.   All of the above

9.     Direct Eye contact of more than 10 seconds can create:

a.   Discomfort & Anxiety

b.   Emotional relationship between listeners and speakers c.   Excitement

d.   None of the above

10.   Encoding means:

a.   Transmission b.   Perception

c.   Ideation

d.   None of the above

Part Two:

1.  Define Communication. How can you classify Communication

2.   Explain ‘Space Language’.

3.   Differentiate between good listeners and bad listeners.

4.   What are the different types of Business Reports?

5.   What is Synopsis?

1.   What should Mr. Sharma have done to avoid the misunderstanding?

2.   Discuss the main features involved in this case.

1.   Suppose you are working as an operator in a call centre in India and receiving calls from

Americans and Londoners. How would you handle such calls?

2.   Do you agree with the view such abusive happenings on the telephone do not have any impact on business?

1.   What is meant by Communication Barriers? How and why do they occur? What can be done to overcome the Barriers to Communication?

2.   Define and explain the term Negotiation and also briefly explain the phases of Negotiation.

Inventory Management

1.   ……………………. is IT tool used for automation data capture.

2.   Stockout Level is also called the a.    Red Zone

b.   Amber Zone

c.   Both (a) & (b)

d.   None of the above

3.   When classified on the basis of time period, they are a.      Supply forecast

b.   Price forecast

c.   Demand forecast d.    None of the above

4.   The Delphi Method was developed by the Rand Corporation in the a.      1980

b.   1970

c.   1950

d.   None of the above

5.   The BOM file is also called the a.      Product Structure File

b.   Product Tree

c.   Both (a) & (b)

d.   None of the above

6.   What is the meaning of “Doller Days”. a.      Making money with in area

b.   Management of the value of inventory and time with in area

c.   Inventory control

d.   Management of time

7.   Weeks of supply = ……………………………………………..

8.   Fastest and Expensive mode of Transport. a. Air

b.   Rail

c.   Water

d.   Pipeline

9.   ERP systems were developed in

a.	1998
b.	1990
c.	1980
d.	1987

10. The ABC analysis is also called the ………………………………

Part Two:

1.   What is “Dependent Demand”?

2.   Write short note on “Simulation Models”.

3.   What is “Time Phasing”.

4.   Write short note on “Statistical Techniques of Forecasting”.

1.   Keeping  in  mind  the  objectives,  do  you  think  the  company  should  go  in  for  a  highly integrated system? Support your answer with reasons.

2.   Discuss the relevant inventory management strategies for the company.

1.   What arguments are there in favour of a formal salvage program at Advanced Management

University?

2.   What arguments would be expected against the program?

3.   What organisational structure should Julie Joy install?

4.   Develop a salvage program for Advanced Management University.

1.    At Ford Motor company, every car or truck model has its own internal website to track design, production, quality control and delivery processes. Suppliers and customers also have access to the site, and all concerned are expected to provide full supply chain information. How do you think this would affect the life of the middle manager?

2.    Give example of some typical case where inventory management based on unscientific method could go wrong.

Material Management

1.   Season Index =

a.   =Period average demand / deseasonalized demand b.    =deseasonalized demand / period average demand

c.   =Period average demand / average demand for all periods

d.   = average demand for all periods / period average demand

2.   Poke-yoke was first introduce by

a.   Edger Schein of America

b.   Lawrence D. Miles of U.S.A

c.   Shigeo Shingo of Japan d.    None of the above

3.   Utilization is the consolidation of several units into large units, called

       a.  Units loads

b.   Unit system         c.      Unit wait

d.   None of the above

4.   Mean Absolute Deviation

a.   = sum of forecast error / number of observations

b.   = algebraic sum of forecast errors / number of observations c.    = sum of absolute deviations / number of observations

d.   None of the above

5.   How many variations of network used a.      One

b.   Three  c.  Two

d.   None of the above

6.   Housing starts and gasoline consumption are called a.      Economic indicators

b.   Nonleading indicator c.    Leading indicator

d.   None of the above

7.   The capability of manufacturing to produce goods and services is called a.  Capacity

b.   Priority

c.   Strategy

d.   Production

8.   APICS stands for

a.   The American Property and Investment Control Society b.    The American Production and Inventory Control Society

c.   The America Product and Inventory Control Society

d.   None of the above

9.   The bill provides a list of the parts needed to make or assemble a product is a.      Planning

b.   Manufacturing

c.   Product definition d.    None of the above

10. Which file contains a record for each part manufactured a.  The routing file

b.   The product structure file c.   Item master file

d.   Work center master file

Part Two:

1.   Write a note on “ERP” (Enterprise Resource Planning).

2.   What do you understand by ‘Operation Overloading’?

3.   What is “Two –Bin System”.

4.   Explain the “Just in time” philosophy.

4.   An order for 100 of a product is processed on operations A and operations B. the setup time on A is 50 minutes, and the run time per piece is 9 minutes. The setup time on B is 30 minutes, and the run time is 6 minutes per piece. It takes 20 minutes to move a lot between A and B. since this is a rush order, it is given  top priority (president’s edict) and is run as soon as it arrives at either workstation.

It is decided to overlap the two operations and to split the lot of 100 into two lots of 60 and 40. When the first lot is finished on operation A, it is moved to operation B where it is set up and run.

Meanwhile, operation A completes the balance of the 100 units (40) and sends the units over to operation B. These 40 units should arrive as operation B is completing the first batch of 60; thus,

operation B can continue without interruption until all 100 are completed.

a.   Calculate the total manufacturing lead time for operation A and for B without overlapping.

b.   Calculate the manufacturing lead time if the operations are overlapped. How much time is saved?

1. Suppose a manufacturer makes wagons composed of a box body, a handle assembly, and two wheel assemblies. Demand for the wagons is 500 a week. The wheel assembly capacity is 1200 sets a week, the handle assembly capacity is 450 a week, and final assembly can produce 550 wagons a week.

a. What is the capacity of the factory?

b. What limits the throughput of the factory?

c. How many wheel assemblies should be made each week?

d. What is the utilization of the wheel assembly operation?

e. What happens if the wheel assembly utilization is increased to 100?

2. If the annual cost of goods sold is $12 million and the average inventory is $2.5 million:

a. What is the inventory turns ratio?

b. What would be the reduction in average inventory if, through better materials management, inventory turns were increased to 10 times per year?

c. If the cost of carrying inventory is 20% of the average inventory, what is the annual savings?

3. Suppose management stated that it could tolerate only one stock out per year for a specific item.

For this particular item, the annual demand is 52,000 units, it is ordered in quantities of 2600, and the standard deviation of demand during the lead time is 100 units. The lead time is one week. Calculate:

a. Number of orders per year. b. Service level.

c. Safety stock.

d. Order point.

4. Delivery of goods from a supplier is in transit for ten days. If the annual demand is 4200 units, what is the average annual inventory in transit?