KSBM MBA CASE ANSWERS

KAZIAN GLOBAL SCHOOL OF BUSINESS MANAGEMENT

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BUSINESS COMMUNICATION

1. Explain how watching a movie from another country might help you prepare to interpret nonverbal

behavior from that culture correctly.

2. One of your co-workers is originally from Saudi Arabia. You like him, and the two of you work well

together. However, he stands so close when you speak with him that it makes you very uncomfortable. Do

you tell him of your discomfort, or do you try to cover it up ?

1. What are the communication challenges and barriers Barry faces?

2. What are some ways Barry might use effective communication as a motivator for employees to follow

safe food handling practices?

3. What Standard Operating Procedures (SOPs) would be helpful for Barry to implement and enforce?

1. What were the communication challenges in the above case study?

2. Was the Secretary right in avoiding the Ken who came all the way from long distance to gift the

complimentary copy?

3. Was it right for Secretary in insisting to come and take the complimentary copy back physically instead

of couriering?

4. Was Secretary a good listener?

5. Did Secretary empathize with Ken?

6. What were the other challenges prevented smooth communication between Ken and Secretary?

GENERAL MANAGEMENT

Q 1. How were principles of delegation and decentralization incorporated into Cine – Made operations?

Q 2. What are the sources and uses of power at Cin – Made?

Q 3. What were some of the barriers to delegation and empowerment at Cin –Made?

1. What specific errors did Warren and Carol Oats make during their first week in Japan?

2. If you were talking to a non-U.S. businessperson making a first contact with an American

company, what advice would you give?

1. What are the management issues in this case

2. What did Coke do and what could have been done differently?

3. What are the key factors that were or should have been considered by management?

1. What are the advantages and disadvantages of centralization and decentralization?

2. What was the rationale for the Ford 2000 program?

3. Why did Ford change from decentralization to centralization to recentralization?

4. Why did Ford establish a luxury car division?

5. Do you think Ford will be in the competitive global market? Why or why not?

1) What is your assessment of Barrett’s performance and his vision for Intel? Is he the right person for the

job at Intel?

2) What are some problems associated with frequent reorganization?

3) What are the pros and cons for focusing on the distant futures and the heavy investment in new

technologies?

INTERNATIONAL BUSINESS

1) Was Global Bank, Pune Branch correct in its argument, as the credit issuing bank?

2) Was the stand taken by The American Bank, New York correct, as the negotiating bank?

1) Elaborate the deficiency of service on the part of the bank, pointed out by the National

consumer redressal forum, in the light of the uniform rules for collection ICC publication

No.522.

2) Advise the firm about the precautions they should have taken to avoid such a colossal

business loss.

3) Discuss the remedial measures the bank in India should take to avoid such damaging

judgements by the consumer forums.

4) Elaborate the Supreme Court judgement in the context of the international banking

rules and practises, as guided by the ICC publications.

1. Why has the late corner’s strategy’ of Toyota failed in China, though it succeeded in India?

2. Why has Toyota failed to capture the Chinese market? Why is it trailing behind its rivals?

1) Is gross domestic product per capita a useful indicator of international competitiveness in the EU?

2) Is it fair to point the blame for the EU’s poor international competitiveness at inflexible labor markets,

regulated goods and services markets, and a general lack of competition? What alternative explanations

might be suggested? What appears to be the problem with the EU’s banking sector?

3) Is the number of patents registered a useful indicator of superior international competitiveness? Why

do you think the USA does well in this area?

4) Should the EU consider more targeted intervention in the form of subsidies or strategic trade policy?

1. What lessons can other MNCs learn from the experience of McDonald’s?

2. Aware of the food habits of Indians, why did McDonald’s err in mixing beef extract in the oil used for

fries?

3. How far has McDonald’s succeeded in strategizing and meeting local cultures and needs?

MATERIAL MANAGEMENT

1. Explain the steps involved in systematic material handling analysis.

2. Explain the different methods of buying goods from abroad.

3. Discuss the criteria to be taken in to account in vendor rating.

4. Discuss the role of information in materials management.

5. Elaborate your understanding regarding analysis of sources of supply and its Evaluation.

6. What do you mean by Material planning ? Explain the factors affecting it.

7. Annual requirement of diesel oil for a power station is 120,000 liters. Purchases are made in bulks of

10,000 liters. The ordering cost is Rs. 37.50 per order and inventory carrying cost is Rs. 0.01 per liter.

Find: (a) EPQ

(b) Total cost

8. Explain in brief the procedure of purchasing generally followed by an industry.

9. Discuss the role of material handling equipment in reducing the cost of storage and store room

operations.

10. (a) Describe codification along with its importance.

(b) Explain VED analysis. Write its advantages also.

Organizational Behaviour

1. Identify several concepts and characteristics from the field of organizational behavior that this case

illustrates?

2. What advice can you give Tony? How would this advice be supported or tempered by behavioral

concepts and processes?

3. Is it possible to find an "ideal" place to work? Explain.

1. How successful do you think Helen Bowers’s new plan will be?

2. What challenges does Helen confront?

3. If you were Helen’s consultant, what would you advise her to do?

1. What mistakes has Alex already made in developing a team-based organization?

2. If Alex were to call you in as a consultant, what would you tell him to do?

3. Using the organization chart of Evans RV Wholesale Supply and Distribution, describe how you

would put the employees together in teams.

1. What signs of stress was Larry Field exhibiting?

2. How was Larry Field trying to cope with his stress? Can you suggest more effective methods?